This page lists the requirements for experiencing the media-rich streaming content you'll find in Visual Data Corporation web sites. Most web sites have essentially the same requirements.
Our minimum requirement is Microsoft Internet Explorer 4.01 or Netscape
Netscape 4.07, but more recent versions of these browsers will enhance
your experience on our web sites.
Browser capabilities increase with each release. The features that Netscape Navigator and Internet Explorer offer sometimes disagree. As of this writing we recommend, but do not require, Microsoft Internet Explorer for the best overall browser experience.
Click here to obtain the latest free versions of Microsoft Internet Explorer and Netscape Navigator.
If your browser window is maximized and you can read this page without scrolling horizontally, your resolution is set appropriately. If not, you can adjust the screen resolution setting on your computer.
To adjust your screen resolution
In order to hear the audio components of our web site, your PC must be equipped with a 16-bit or better sound card and speakers. (Macintosh computers have built-in sound capability).
To check your audio settings
A fast connection to the Internet -- such as T1, DSL, or cable modem -- will greatly enhance your experience in viewing our rich media content. If your connection is slower - a 28 or 56k modem, for example - you will experience lower quality sound and video, this is due to the current limitations of the streaming media technology.
In order to see and hear our web sites' audio/video content, you will need one or more free software products that enable you to access streaming media. You probably already have these products on your computer. If you do not, then accessing any content requiring them will inform you that you do not have the software and offer to let you download it at that time.
Click here to obtain the latest free versions of RealPlayer (the free player is "RealPlayer Basic") and Windows MediaPlayer.
If you need help with installation of Microsoft Windows Media Player, go to Microsoft's installation help page.
For help with installation of RealPlayer, go to Real's
These players expect that you have the following minimum hardware/operating system configuration
If the presentation starts and stops, is muffled or at the wrong speed,
check the following
If you are listening in your office, is there a firewall, proxy server, or other security system in place that blocks audio/video streams? You and your network administrator may want to read about firewalls, proxy servers, and how to receive streams through them. Go to Microsoft's general help page, or Real's help Page, and look for the firewall and proxy server information.
You have done all you can, and the problem may be caused by network congestion. The Internet is not a direct pipeline from our computers to yours. The presentation stream you are attempting to receive passes through many server computers on the way. If there is too much traffic at any of these computers, or any of them aren't working, traffic jams are created and the signal may be difficult or impossible to receive for a time. Our engineers receive reports about network congestion 24 hours a day, 7 days a week, and work constantly to redirect our streams in ways that make them easier for you to hear. If you are having a hard time accessing a presentation, we're truly sorry. Be assured we are working behind the scenes to fix the problem you are having as quickly as possible.
If you have any other questions concerning our web sites, please click here to contact technical support.